Processing Time

Orders are typically processed and dispatched within 1 business day from the date of purchase. Please note that processing times may vary during peak seasons or special promotions.

Shipping Methods

We offer several shipping methods, including standard and express options. Shipping costs and delivery times vary depending on your location and the selected shipping method.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery.

Estimated Delivery Times

Estimated delivery times are provided based on the shipping method selected. Please refer to the shipping carrier's website for more accurate delivery time frames. Delays may occur due to unforeseen circumstances, such as weather conditions or customs processing.

Shipping Restrictions

Some items may be subject to shipping restrictions based on your location. It is the responsibility of the customer to be aware of any restrictions that may apply.

International Shipping

For international orders, customs and import duties may apply. These charges are the responsibility of the recipient. Customs policies vary widely from country to country, so please check with your local customs office for more information.

Address Accuracy

It is crucial to provide accurate shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping details before completing your purchase.

Delivery Confirmation

Delivery is considered complete once the carrier confirms the successful delivery of the order to the address provided. We are not responsible for any lost or stolen packages after delivery has been confirmed.

Unsuccessful Delivery Attempts

If the delivery attempt is unsuccessful, the carrier may leave a notification for you to reschedule delivery or pick up the package at a designated location. It is the customer's responsibility to follow up in such cases.

Contact Information

For any inquiries or assistance regarding your order's delivery, please contact our customer support team at contact@thenorthernfoods.com

We appreciate your understanding and cooperation. Thank you for choosing The Northern Foods.